"We
turned to ListenPoint to help establish a baseline view of our
services and an ongoing process to measure ongoing changes in the
needs of our customers, in this case the over 25,000 employees in
the units that MTS serves. In the past, we would have had to get the
information through labor-intensive email correspondence that
typically provided poor results, both in response rates and in the
depth and breadth of the information we received. With ListenPoint,
we quickly collected reliable data that enabled us to swiftly
identify and act on the issues and opportunities most critical to
our success." Phil Stoehr,
Vice President, McKesson Corporation
"The results are in: businesses that excel at
factoring customer and market needs into their planning on a
continuous, real-time basis achieve higher market share and
profitability. ListenPoint has a compelling vision and a growing
product family that facilitates this process across an entire
product portfolio." Harry
Watkins, CRM Research Analyst, Aberdeen Inc
"Using ListenPoint has been eye
opening. Simply put, we now have a much clearer view of what our
customers value the most and how to deliver it. The ongoing data
that we receive feeds directly into strategic and tactical plans and
assumptions that will improve the services that we offer. We've been
equally impressed from an IT perspective since ListenPoint has
already demonstrated the ability to handle thousands of employees at
McKesson." Carmine Villani,
SVP & Chief Information Officer, McKesson HBOC
"Many Fortune 500 companies can
benefit greatly from a systematic understanding of the values
customers place on different aspects of a product or service. This
information is invaluable for product planning, marketing, and
management groups to maximize market success." Seenu Srinivasan, Professor of Marketing and
Management Science, Stanford University
"ListenPoint offers one of the most promising
solutions for managing a product and services portfolio. By
systematically tracking both existing sales issues and future
product requirements, and weighting them on a variety of factors,
ListenPoint enables product groups to continuously and consistently
address the needs that will have the most revenue impact."
Sharon Ward, Vice President,
Enterprise Applications, Hurwitz Group
